Below are the most frequently asked questions about our services.
What are your rates?
Our rates are based on the package that you choose or we even have a package that is based on your budget. Our
pricing also depends on many factors including the size and condition of the home and the frequency of the cleaning.
You can contact our business office at 850-424-1931 for further details.
Do you have packages?
Yes, we do. We have packages from a basic cleaning to a complete ceiling fan-to-baseboard cleaning. We also have a
package called create-your-own. This package enables you to tell us exactly what it is you would like us to clean and
that is what we'll clean.
Since 2008, Pristine Maids has been providing
professional home cleaning and carpet cleaning
services in Okaloosa, Walton and Santa Rosa
Counties for families just like yours. We would
love to show you what makes us a leader on
the Emerald Coast.
Do you bring your own cleaning supplies, chemicals and equipment?
Yes, we bring everything we need to clean your home. You don't have to provide a thing unless there is something specific you would like used. We have some clients who like us to use their
vacuum, mop, air freshener, etc.
How do I pay for my cleaning?
Pristine Maids, LLC accepts Visa, Mastercard and Discover.
Do you clean homes just once, or do you have to clean long-term?
Most of our customers prefer a weekly, bi-weekly or monthly cleaning schedule but we also clean homes one time only, move ins/outs or special occasion cleanings. We never require a contract and
will clean whenever you want us to.
How many people will be in my home during each cleaning?
Depending on the size of your home, there could be one cleaner or two. On rare occasions, there may be three people. If your home is 2500 sq. ft. or more, the staff may send two people to do
the job. If your home is smaller, one person will be able to complete the job in the allotted time. We respect your home and your privacy and are aware of the trust you place in us by inviting us
into your home.
If I sign up for long-term service, will the same person be in my home each time?
We make every effort to ensure that the same cleaner cleans your home on each visit. Unfortunately, individuals leave the company, call in sick or may not be able to clean that day and in that
case we will send another cleaner. One thing we like our clients to be aware of is that each cleaner is trained in the same fashion, so even if it's a different cleaner, the cleaning should be the same
What time will you be at my home?
We will always try to make your preferred day and time work. If that spot is not available, we will work with you to find the right fit and that will remain your time and day until you change it. It's our
job to make this a good experience and that is what we will do.
What is the difference between Pristine Maids and another cleaning service?
Pristine Maids has more than 25 years of experience in professional residential and vacation rental cleaning. It's our specialty. We clean homes and vacation rentals across Okaloosa, Walton and
Santa Rosa counties. Pristine Maids understands that you are entrusting us with your home and we will do everything in our power to make sure that you know you made the right decision.
Do I have to tip the cleaner?
Tipping the cleaner is never a requirement but if you feel that your home is being well taken care of by your cleaning professional then tipping is always welcome. Even a note saying “Thank you for
doing such a great job” is a great way to show your gratitude.
What if my cleaning lands on a Pristine Maids holiday?
If your cleaning date lands on one of our holidays, we will contact you up to a month before to make arrangements for a different cleaning date.
What is the difference between Pristine Maids and an individual cleaner?
Pristine Maids makes having a clean home easy for you by managing all of the details of employment, state and federal paperwork and paying taxes. We make sure that we are at your home when
we are supposed to be and do exactly what you want us to do. We are also bonded and insured, so you are protected against theft, accidental breakage or accidents inside your home.
When you hire an independent cleaning person, there are some requirements to be aware of. The IRS Publication 926, Household Employer's Tax Guide, states if you hire someone to do household
work and you control not only what work is done, but how it is done, you are considered to have a household employee. If you're going to hire a household employee, it is important to understand
your obligations as a household employer. For more information about household employees, see IRS publication 926 at http://www.irs.gov. If you are a household employer and pay your
employee in cash or under-the-table; you are liable for unpaid taxes.
If there is a problem, who can I call?
If you have a problem, you can contact the office staff, who will work quickly to correct the problem and enforce our satisfaction guarantee.
I'm interested in working for you. How do I apply?
You can visit our Career page at http://pristinemaidsflorida.com/Careers.html and fill out the application. If we feel your experience and availability fit the position we are looking to fill, we will contact
you to schedule an interview.